Outsourcing

As a small business owner you often do everything in the business yourself from bookkeeping to marketing, sales to customer service and IT - not to mention the actual work behind your services and products too! When you reach a stage of requiring extra help you often seek family and friends for good reasons. This may be because they cost little and are willing to support you. It's relatively easy to give this work to them as you trust them and know them on a personal level already. But what should happen if you need skills that they cannot provide, there is a family dispute or you need someone to see your business outside of the square? That's where Outsourcing can assist your business!

Contact us now to discuss what you can outsource

What is Outsourcing?

In Australia the term 'Outsourcing' is often used to describe work that has been sent overseas such as call centre work in the Philippines or India. It is often a 'dirty' word in the world of business, implying it is something to avoid! What many Australian small business and tradies don't realise is that you do not have to look at these options to outsource. Office Runner and other small businesses based in Australia are all ready here to support your business and save you time and money! Outsourcing is a good step to take that's between doing all the work yourself (including relying on family and friends) or hiring employees.

What can you Outsource?

Anything that a person is not skilled at, does not enjoy doing or can be done over a remote secure connection. This could include tasks such as answering calls, appointment setting, reply to customers emails, website updates, sending newsletters, organising services to be connected for customers, accounts receivable and payable, stock ordering, client invoicing, social media creation etc. The list can be quite long. Our services page refers to some common tasks however below we also list many others you may not have thought of outsourcing before!

How can Outsourcing help your business?

To cut down on costs many businesses prefer to continue outsourcing in contrast to hiring an employee and having all the associated costs of that exercise. As a small business owner it can feel like your working 24/7 sometimes to the point of being exhausted and still not getting everything done. Outsourcing provides you time to step back and see the bigger picture. Often the tasks you outsource are ones that you either aren't skilled in or do not like doing, so it often helps you to enjoy working on the part of your business again that you do enjoy! Outsourcing also is a legitimate business expense - tax deductable as compared to being a payroll tax collector for the ATO.

There's always someone willing to assist your business!

Have you considered these tasks to Outsource?

1. Assist you work through your daily 'To Do' list
2. Data Entry
3. Draft and prepare correspondence and mail to a specific mailing list
4. Send out a follow up letter to names on business cards collected at recent networking events
5. Re-create and update price lists and make sure its notified to the relevant audience
6. Clarify CRM database details are up to date
7. Organise a welcome package for new clients or employees
8. Creation of your stationary items i.e. letter heads, business cards, with compliments, flyers and brochures
9. Provision on non biased feedback for new ideas, products, services or events
10. Prepare client satisfaction surveys through survey monkey for new and existing clients
11. Be a contact person for events requiring a RSVP
12. Undertake online research for both business and personal needs
13. Creation of power point slide presentations
14. Data entry of new business card details into a CRM database
15. Assist with your travel plans
16. Assistance with streamlining your office systems to keep you organised, on track and efficient
17. Offer timesaving tips such as email rules, apps to manage your daily tasks
18. Label creation for mail outs
19. Creation of spreadsheets for mail merge mail out
20. Provide summary of survey results and data collected in a report format
21. Follow up of outstanding debtors and mailing of monthly statements
22. Phone calls to warm leads or to existing clients
23. Setup and creation of apps such as Dropbox, Evernote and Wunderlist to sync with your smartphone
24. Create branded images for your Facebook, Twitter, G+ or LinkedIn cover images
25. Creation of MailChimp newsletter templates and import your contacts into MailChimp
26. Provide support with either you weekly/monthly or quarterly e-newsletters
    
27. Social Research to help identify your target market